What makes Colors On Parade so customer-focused? We understand the needs of our customers and that our service offerings must meet customers’ needs first and foremost. “Service excellence can be defined as what a business chooses NOT to do,” according to the article, The Four Things a Service Business Must Get Right. Since Colors On Parade does not have the physical location and major repair capacity of a body shop, we are able to offer customers convenience by coming to their location or having a technician available at a dealership. This saves time and money for the customer by keeping our business based on fast and convenient service at an affordable price. Let’s take a look at the customer needs we focus on:
We focus on the minor repairs that don’t require a traditional body shop or insurance. Our repairs are affordable for scratches, dings and dents. Even better, our repairs save you money when you go to trade or sell your vehicle. Not only because the repairs keep the vehicle looking newer for longer but also because our repairs don’t have to be reported to Carfax. Body shops have to report their repairs and that can impact the value of your vehicle.
As a mobile service provider, we come to our customers or they can come to us at a dealership location, if they choose. We save the customer time and money by meeting them at their home, work or other location of their choosing. Our repairs can be performed same day in most cases, unlike the days or even weeks it would take a traditional body shop. We get the job done quickly and efficiently wherever the customer needs us.
Our EcoSmart System helps us provide the top-notch repairs customers expect while having as minimal of an impact on the environment as possible. We are committed to following the practices and policies that keep our customers’ communities safe, clean and green.
Every one of our owners and technicians goes through an extensive training regimen to learn all of the latest techniques and processes to provide the highest quality work every time. Our on-going commitment to using the latest technology and most advanced practices has helped us reach a level of customer service that can’t be beat.
As one of the nation’s top franchise systems, as ranked by Entrepreneur, we set ourselves apart by what we do well and what we don’t do. We don’t take weeks to complete your repair, we don’t make you go out of your way and be without your vehicle for days or weeks and we don’t detract from the value of your vehicle by reporting your repairs to Carfax. Those are just some of the ways our technical experts help keep our service affordable, convenient and eco-friendly. Have questions? We have answers!